Department of Information Systems|
revised: July 6, 2009
Section A. IntroductionThis statement addresses collection, use, security of and access to information that may be obtained through use of the City of Temecula's web site (http://www.cityoftemecula.org). It is provided for informational purposes only. The information presented here is not meant to be a contract of any type either expressed or implied, and should not be treated as such by site visitors. The information in this statement and/or the policies described here may change at any time, without prior notice to any visitor.
This statement covers the following topics:
Section B. Information Collected and How it is Used
Section C. Personal Information and Choice
Section D. Public Access to Personally Identifiable Information
Section E. Procedure for Review and Correction of Personally Identifiable Information
Section H. Security
Section I. Electronic Commerce
Section J. Disclaimer of Linked Content
Section K. Limitation of Liability
Section L. Ownership Statement
Section M. City Calendar
Section N. Contact Information
Section B. Information Collected and How it is Used1. Information collected if you only browse this site.
If you do nothing during your visit to our web site but browse, read pages, or download information, we will gather and store certain information about your visit. This information does not identify you personally. The following information is automatically collected and stored about your visit:
This information is collected for statistical and site management purposes. The City's web site uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
- The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you. This address can be translated to determine the domain name of your service provider (e.g. xcompany.com or yourschool.edu). Generally, the City only determines visitor domain names if a security issue is suspected;
- The type of browser and operating system you used;
- The date and time you visited this site;
- The web pages, downloaded files or services you accessed at this site; and
- The web site you visited prior to coming to this web site.
For site security purposes and to ensure that this service remains available to all users, the City's web site employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations and the security purposes mentioned elsewhere in this notice, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes.
Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under state and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
2. What we collect if you volunteer information.
If during your visit to our web site you participate in a survey, send an email, or perform some other transaction on-line, the following additional information will be collected:
The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.
- The email address, and contents of email, for those who communicate with us via email.
- Information volunteered in response to a survey.
- Information volunteered through an on-line form for any other purpose.
- Information volunteered by participating in an online transaction with the City.
We use your email address to respond to you. Survey information is used for the purpose identified by the survey. Information from other on-line forms is used only for conducting City business related to the online form.
Information provided for a transaction is used only for the purpose of completing and recording the transaction. Information requested will be no more specific than if a visitor were engaging in the transaction by other means, including by telephone or in-person while visiting a City facility. In all cases, the City strives to collect the minimum information necessary to comply with applicable law or provide the service requested.
The City does not sell, rent or otherwise distribute visitor's information, including electronic mail addresses, to any outside company or organization, unless legally required to do so. This applies to information that may be collected on the City's site and on that of any third party with whom the City contracts to provide Internet related services.
Section C. Personal Information and ChoiceYou may choose whether to provide personal information on-line.
"Personal information" is information about a natural person that is readily identifiable to that specific individual. Personal information includes such things as an individual's name, address, and phone number. A domain name or Internet Protocol address is not considered personal information.
We collect no personal information about you unless you voluntarily provide it to us by sending us email, participating in a survey, completing an on-line form, or engaging in an online transaction. You may choose not to contact us by email, participate in a survey, provide personal information using an online form, or engage in an electronic transaction. Your choice to not participate in these activities will not impair your ability to browse, read, or download general information provided on the site. Information protected on this site by a password, when subject to disclosure, may be obtained by contacting the City directly.
If personal information is requested on the web site or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, this information is treated like any other information provided to the city, and may be subject to public inspection and copying if not protected by federal or state law.
If you believe that your personal information is being used for a purpose other than what was intended when submitted, please contact the department responsible for collecting the information. See Contacts for specifics.
Section D. Public Access to Personally Identifiable InformationIn the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs including maintaining the privacy of individuals. Both State and federal laws provide exceptions.
All information at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this Privacy and Use Statement and the California Public Records Act, the California Civil Discovery Act of 1986, the Information Practices Act, or any other law governing the disclosure of records, the California Public Records Act, the California Civil Discovery Act of 1986, the Information Practices Act, or other applicable law will control.
The City of Temecula only shares such public records with another government agency if the user's inquiry relates to that agency, to protect the interests of others, to protect and defend the rights or property of the City of Temecula or as otherwise provided by law.
While the California Public Records Act sets the general policies for access to City records, other sections of California code as well as federal laws may also deal with confidentiality issues.
Section E. Procedure for Review and Correction of Personally Identifiable InformationUnless otherwise prohibited by state or federal law, rule or regulation you will be granted the ability to review and correct the personally identifiable information collected. Prior to making your information available or revising it, the City of Temecula will take reasonable steps to verify your identity. Each city service that collects personally identifiable information will allow for review and update of that information. See Contacts for specifics.
- Information that could be collected from or for a minor includes but might not be limited to name, address, telephone number, e-mail address, school, and hobbies.
- Parental (including legal guardian) Consent
- Parental consent will be obtained before collecting, using or disclosing personal information about a child.
- If any information practices change in a "material" way, new consent will be obtained from the parents. This includes changes in the kinds of material being collected, a change in how that information is being used, or if there is a change in the third parties that have access to that information.
- Parents will be able to review the personal information collected from their children. This will require verification of the identity of the requesting parent. See Procedure for Review and Correction of Personally Identifiable Information for specifics.
- Parents will be allowed to revoke their consent and delete information collected from or for their children on request. When consent is revoked, the website will stop collecting, using or disclosing information from or for that child. Revocation may end a child's participation in an activity if the information collected was necessary for participation on the website.
- Additional information can be obtained at the FTC's Consumer Response Center and the Kidz Privacy websites.
An Applet is a program that can be included in an HTML page, much in the same way an image is included. When you use a browser to view a page that contains an applet, the applet's code is transferred to your system and executed by the browser. Applets are intended to enhance your browsing experience by enabling you to view information in a unique manner or enable access to information that your computer would otherwise be unable to access without the applet.
The use of Applets can be disabled through a setting in your browser. However this may prevent you from using features that require them.
Section H. SecurityUnless a particular web page on the City of Temecula's web site indicates that encryption technology is being used, the user should not assume that information uploaded through that web page to the City of Temecula's web server will be treated as confidential. If a user submits information to the City of Temecula's server through a web page containing visible indicators of active encryption technology, the City of Temecula will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.
Section I. Electronic CommerceIncreasingly, you have the option to do business with the City over the Web including making electronic payments for goods and services. Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive data.
Under statute, the City is responsible for properly securing communications that are exempt from public disclosure. This includes financial information.
The design of the electronic commerce systems supported on the City's web site is such that financial data remains primarily with financial institutions. Wherever possible, financial information is not seen or collected by the City itself. Instead, designated banks route the data, transfer the funds and confirm payment to both you and the City. In addition, measures including but not limited to encryption are used to ensure the integrity and security of your financial information.
The provision of this Privacy and Use Statement shall not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information provided via the City's web site.
Neither the City, nor any department, officer, or employee of the City warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so voluntarily at his/her own risk.
It is the purpose of the Temecula City Government website to provide accurate, non-editorial content that will inform Temecula City citizens about the services, operations and projects of Temecula City Government. In addition, the website is used to facilitate the delivery of services provided by the City of Temecula to its citizens and other customers. All City of Temecula departments and divisions are eligible to submit content or request the posting or hypertext linking to appropriate information to support their mission or service initiatives.
Organizations wishing to establish external links on the City's website must submit an email to the webmaster(See Contact Details). Please include information necessary to verify the facts as stated and is necessary to establish that the proposed link is in compliance with this policy.
Consistent with the foregoing policy, it is the City's policy to limit external links to websites of the following kinds of entities and organizations:
In order to avoid the appearance of City endorsement of political content, links shall not be made to websites that are associated with, sponsored by, or serving a candidate for elected office, or any political party or organization supporting or seeking to defeat any candidate for elective office, or that are associated with any ballot issue or question.
- State, local or federal governmental agencies or local school board;
- Museums, libraries, historical organization and similar kinds of established, bona fide organizations that provide cultural resources to residents and visitors of the City;
- Public and private, bona fide educational institutions as defined in Education Code Section 210.1, or as described in Education Code Section 66010(a) and (b);
- Public Utilities;
- Organizations or Cosponsors that receive direct financial support from the City
- Entities or organizations that have an ongoing, direct contractual relationship with the City for the provision of goods and/or services that provide a direct benefit to residents
- Entities or organizations that are non-religious and non-political, that provide a unique online resource that will assist in the provision of services and/or information that compliment the purpose of the City's web presence as outlined above
- Entities or organizations that provide of non-profit/non-religious/non-political services that support and actively further the mission of the City of Temecula
The City of Temecula reserves the right to deny an external link request to any person, business or organization when it is determined, following review of a complete application that 1) the entity or organization for which the application is made does not meet the criteria set forth in this policy; or 2) the applicant has failed to provide all required information, or has failed to provide truthful information.
Section K. Limitation of LiabilityThe City of Temecula attempts to maintain the highest accuracy of content of its web site. Any errors or omissions should be reported for investigation.
The City of Temecula makes no claims, promises, or guarantees about the absolute accuracy, completeness or adequacy of the contents of this web site and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other internet resources.
Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the City of Temecula, or its employees or agents.
This Privacy and Use Statement is subject to change without notice.
Section L. Ownership StatementIn general, information presented on this web site, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. However, the City of Temecula does make use of copyrighted data (e.g. photographs), which may require additional permissions prior to your use. In order to use any information on this web site not owned or created by the City, you must seek permission directly from the owning (or holding) sources.
The City shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under separate legal contract. The City shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.
Section M. City CalendarThe City Calendar is a service offered to website visitors as part of the main City website. The purpose of the City Calendar is to provide a central location for website visitors to easily find information, dates and times of City meetings, Holidays, City Sponsored or Co-Sponsored Festivals and Events, Parks & Recreation Department Activities and Library Department Programs and Events.
The City Calendar is designed to be a service to website visitors. The City Calendar is not intended to be a public forum or other means by which public disclosure, exchange of opinions, or discussion on issues of any nature may occur, or a community calendar. The City Calendar is specifically for the use of City Staff to post events that are in direct support of staff's respective department's mission statement. Calendar items are considered website content and thus subject to approval of the City Manager/Information Systems Director, with dispute resolution resting with the Management Information Systems (MIS) Steering Committee.
Section N. Contact InformationThe City of Temecula is made up of several departments. Each department is responsible for the personally identifying information it collects. To review your collected personal information, if any, or request correction of factual errors in your personal information, please contact the department that requested the information.
Contact information can be found on each department's main web page.
To offer comments about the information presented in this Privacy and Use Statement, please contact:
By e-mail: webmaster(at)cityoftemecula.org
By fax: (951) 308-6329
By mail: Webmaster
City of Temecula
P.O. Box 9033
Temecula, CA 95289